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  • "Great products & value for money"

  • Get Composting with us!

  • Improved delivery service

Find the Perfect Composter for Your Space

Meet our charity partner - GARDEN ORGANIC

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Make Quality Compost From Your Food and Garden Waste

Enter your postcode to check if your local council is discounting any products for you:

The postcode should be the same as your delivery address*

Some of the local councils we partner with:

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Order Confirmation Queries

Why haven’t I received an order confirmation email?

If you use a smaller email hosting company (a non-Gmail, Yahoo, Outlook or MSN email host) then the order confirmation email we send to you may be rejected. If you have not recieved an order confirmation email please:

A) Check your spam folder and reach out to your email host to ask why an order confirmation email that was sent from a legitimate store was rejected for spam.

B) Contact us at customer.care@getcomposting.com– we can re-send an order confirmation email to another of your email addresses.

Water Butts

How do I fit the tap on my water butt?

Depending on the style of water butt, it may have a threaded fitting or require a nut to secure the tap. The threaded models will arrive with the tap hole protected by a screw-in bung which should be removed with a large flat-headed screwdriver or spanner before installing the tap.

I have not received the tap with my water butt, what should I do?

Your tap should be inside the water butt when it arrives. The Harcostar range should have the tap secured to the underside of the lid. Other models should have the tap inside the water butt with other parts. If you cannot locate your tap, please report this as soon as you
discover it is missing. Contact us here to resolve the issue.

My water butt has been delivered but there is only package - where is the stand?

The stands are usually delivered inside the water butt. Please check there but if you are unable to
locate it, please report this as soon as possible. Please contact us.

Do I have to empty my water butt in winter?

It is a good idea to drain your water butt during sustained cold, frosty periods to ensure that no damage is caused by expanding ice inside the barrel. You can use the handy tap built into your water but to drain water out easily.

Can I fit the water butt myself or do I have to hire someone to fit this?

A plumber is not required to install the water butts but some light DIY skills and tools may be required. If you would like us to send fitting information before you purchase, please get in touch and we will email them to you.

Do you fit the water butts?

We do not offer a fitting service.

Can I put the downpipe straight into the water butt rather than using the diverter kit provided?

Yes, each water butt lid has a template to cut out a section where the downpipe can be inserted directly into the water butt.

My water butt is not filling up / My water butt is overflowing - what should I do?

If newly installed, refer to the fitting instructions as the fittings need to be set-up exactly to the correct height, and on a flat surface. If it has worked previously and then stops
filling after a period of time, check the pipes for debris.

Composters

Do I need the Base Plate for the Compost Converter?

The Converter Base Plate provides drainage and ventilation if you are siting your compost bin on a hard surface. For best results, set up your compost bin on soil or grass but if you are unable to do this and only have concrete or patio, we would recommend purchasing the Base Plate as well.

How do I fit the Compost Converter to the Base Plate?

The Base Plate fits both 220 and 330 litre models. Simply sit the compost bins on top of the Base Plate and start filling your bin!

What can I put in my (cold) compost bin?

You need a good mix of waste to ensure the best possible results.  This can be both garden and kitchen waste.  Some examples are as follows but there are many more:

GARDEN WASTE
- Grass cuttings, hedge trimmings, leaves, most weeds, twigs, etc.

KITCHEN WASTE – Fruit & vegetable peelings, cardboard, tea bags & coffee
grounds, hair, rabbit/guinea pig straw/waste

DO NOT COMPOST – Meat, fats, bones, dog or cat faeces, diseased plants, weeds that are
in seed.

The door is missing from my compost bin what do I do?

Please report any issues with your delivery as soon as you realise there is a problem. Contact us here.

Website/Offers

I've had an error when placing an order what do I do?

Please contact us to confirm if your order was successful or not.

I would like you to delete my account.

No problem, send an email to us to request this.

I want the BOGOHP offer on 2 different items is this possible?

No, the BOHOHP offer only applies when purchasing 2 of the same item.

Payments and Invoices

I've placed an order, but money has not been taken from my account?

Please feel free to contact us if you would like an update or are concerned that there is an issue.

How do I get a VAT invoice for my order?

We can provide a VAT receipt if required, so please contact us to request this.

  • Order confirmation queries
  • Water butts
  • Composters
  • Website/offers
  • Payments and invoices

Our Bestsellers Are Made in the UK

In our Yorkshire factory.

We Support a Circular Economy

By turning waste into products.

Service You Can Count On

Our Customer Care team is here for you.